Shipments and returns

Your package(s) / good(s) shipment

Package(s) / good(s) are generally dispatched within 2 days after receipt of payment and are shipped via Siyanqoba (Door-to-Door) or Post Office (Counter-to-Counter) with tracking information. Whichever shipment choice you make, we will provide you with a link to track your package online. Upon drop-off your name, date and signature will be required. You will receive a duplicate copy of the delivery note and your invoice.

Shipping fees include handling and packing fees as well as postage costs. Handling and shipping fees are fixed. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at the carriers risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Should package(s) / good(s) arrive damaged, please contact us so that we can arrange collection of the damaged package(s) / good(s). Once damaged package(s) / good(s) have been received by us, we will credit the amount or send new package(s) / good(s).



About carrier companies

Siyanqoba (http://www.swe.co.za/)

Siyanqoba Worldwide Express has a wide and comprehensive range of specialised Domestic and International courier and airfreight services to suit your needs.

"SIYANQOBA" is a derived from the Zulu word meaning "TO CONQUER", which is the dedication and passion that the owners and employee's offer to our customers. Use the experience of SWE today - 8 Days a Week.

Our Vision:

To strive to maintain the highest service levels to our valued customers through our worldwide network through:

  • Constant communication and interaction with valued customers
  • Continuous training and motivation of Management and staff
  • Continuous evaluation and improvement of our products
  • Regular evaluation of our supplier's quality and professionalism

Post Office (https://www.postoffice.co.za/ or http://trackmyparcel.co.za/)

South African Post Office (SAPO)

Domestic Parcel Service

Parcelplus is the most economical way to send a parcel. Available at any post office outlet, this counter-to-counter service provides for parcels to be delivered to any other post office counter in the country.

What is considered a parcel?

Any postal item larger than 250 x 353mm and/or thicker than 30mm and/or weighing more than 1 kg will be considered a parcel.

Econoparcel

An Econoparcel is a parcel that is not bigger than 458 x 324 x 100mm and does not weigh more thatn 1kg.

Ordinary parcel

An ordinary parcel is any postal item that is bigger than 35 3x 250 x 30mm and /or weighs more than 1kg. The maximum length is 1m and the length plus girth may not be more than 2m.

The domestic counter-to-counter parcel service (ordinary parcel) is the most economical way to send a parcel. Customers can send parcels from any Post Office counter to any other Post Office counter in the country.

About the service

A super-convenient and dependable option whereby a parcel may be sent from your nearest post office for delivery to some 2 400 post office counters countrywide. Parcels will be delivered promptly within two to five days, depending on the remoteness of the location. Insurance and COD options.